Significant changes are being made to how our customers can access their pension funds from April 2015, and many of our customers are contacting NPI to ask about the changes and the options NPI are offering. As such, we are currently experiencing very high volumes of calls and so you may be finding it difficult to talk to us. Please bear with us as your call is important to us; we’d really like to discuss your pension options with you. In the meantime, there is lots of information available on our website which you may find useful – click here for further details.
If you want to make a change to your policy, there are a number of forms and guides in our ‘How to...’ section to help you.
If you are registered for Secure Online Access, you can also change your address, request a policy value and, for some policies, see your policy value online – all at the click of a button.
Secure Online Access – log in
Secure Online Access – find out more and register