Details of how to complete the sections are included on the form.

How we notify you of the cash-in value

The cash-in value will be sent to you by post at the address we currently hold in our records, along with a cashing-in application form for you to complete, if you decide to proceed. This can take up to 5 working days plus postage time.

Cash-in value - An explanation

If you cash-in a certain investment or policy, you will usually get some money back. This is known as the cash-in or surrender value. Not all policies will have a cash-in value, if you are unsure please refer to your policy terms and conditions. In some cases the value may be less than the value you would receive if you kept the policy until the end of the agreed term.

We strongly recommend that you consult a Financial Adviser for professional guidance when considering what options you should take. If you do not have a Financial Adviser, please visit our How to – Locate a Financial Adviser section for more information. Please note that Financial Advisers may charge you for providing advice.

Questions and Answers

What should I do if my address is now different from the address held in your records?
You can telephone us and we will be happy to update our records. Our telephone number is available in our contact us section.

How can I notify you that I have also changed my name?
Details of how to do this, and our requirements, can be found in our How to - Inform us that you have changed your name section. You can still request the cash-in value using the online form, but you need to be aware that any correspondence will be sent to you in your previous name. Your records will not be updated until we have received the required documentation from you.

Do I need to send a separate request for each policy number?
No, you can use the online valuation form for multiple requests. Please note you will receive a separate letter quoting the cash-in value and this will include a cashing-in application form for each policy number.

How long will my quotation be valid for?
This will depend on the type of policy involved. We will send you a letter which will give details of how long your cash-in value is valid for.